Credit Services

Our experienced and dedicated Credit Services team, based at our Bookpoint offices in Abingdon, provides a comprehensive account management solution that has Client Publisher service requirements at its core. The services provided include:-

Credit Control and Key Account management

  • Consistent cash collection and debt recovery performance
  • Credit limit management within agreed individual publisher limits
  • A Key Accounts team dedicated only to our major customers
  • Daily held order management
  • Resolution of customer debit claims and invoice queries
  • Prompt escalation and reporting of account issues
  • Accurate posting and allocation of cash payments
  • Electronic despatch availability for invoices, customer statements and copy documents
  • We have partnerships with international third party collection agencies to assist in difficult cash recovery

 

Risk Management

We offer a complete credit risk management service to aid our client publishers with managing their exposure and assisting in making commercial decisions on future trading.

The service includes:-

  • An experienced credit risk professional available to all client publishers to offer advice, support and risk information
  • Access to multiple company information and intelligence sources across the globe
  • Financial monitoring of specific customers in the UK
  • Specialised trading reports covering higher risk territories
  • A dedicated third party insolvency practitioner to help manage and provide advice regarding failed customers
  • Publisher specific risk review meetings available as required
  • Country and territory information portfolio available as required
  • Adverse information alerts for specific countries and customers available

 

Reporting

Our aim is to provide our publishers with a full range of reports that enable you to have a strong visibility of your customers from a credit perspective and to receive such at a frequency of your choosing.