Bookpoint - A Hachette Company

About Us

Everything you need to know about Book Distribution

Bookpoint is part of the Hachette UK publishing group and has over 30 years’ experience servicing the publishing industry. With our sister company, LBS, we provide comprehensive distribution services for over 45 publishers shipping in excess of 60 million books globally each year. We supply 1 out of every 4 books to the UK trade. Our ethos is one of partnership with a service tailored to your needs; Bookpoint remains the market leading choice for physical and digital book distribution. Bookpoint is fully committed to continuous improvement to the benefit of our clients and customers alike. To this end we practice lean 6sigma across all areas of the business. We are also a member of the Institute of Customer Service, a professional body dedicated to the promotion of customer service excellence. Our client portfolio gives us a heavy presence in Trade, Academic, Educational, Children’s and Illustrated markets.

History

Our Clients

Our Partners

Meet the Team

Our Commitment to Quality

Our Services

Customer Services

We pride ourselves on the commitment and dedication of our Customer Services teams...

Credit Services

Our experienced and dedicated Credit Services team provide a comprehensive account management solution...

IT Systems and Reporting

Our comprehensive range of systems includes software designed specifically for book distribution and a state of the art reporting system giving you the flexibility to access the data, when you need it...

Inventory Management

We are delighted to offer a complete range of inventory management services...

Order Fulfilment

Our market leading distribution service is tailored to support all sales channels and markets...

Specialist Services

To support your sales, inventory and marketing teams we offer a range of specialist services to our publishers...

Storage & Warehousing

Combining operational experience and dedication with the latest warehousing technologies...

Digital Distribution

Hachette UK runs an industry-leading enterprise Digital Asset Management System in addition to physical distribution...

MEET THE TEAM

Matt Wright

CEO Hachette UK Distribution

I have been with Hachette since 1999 working in various publishing finance roles. I became Managing Director of Hachette UK Distribution in 2011 and the business has gone from strength to strength in that time. First and foremost Hachette is a people business and that applies equally to Hachette UK Distribution. In fact our whole offer is based upon effectively managing relationships between publishers, customers, and staff. Those conversations are what makes the job fun. Of course my life is made a lot easier by having such a great team around me, but I’ll let them tell you that…

Paul Gibbon

General Manager

I joined Bookpoint in January 2000. Since then I have managed many departments and projects within Operations, HR, Quality and Transport Logistics. I was appointed General Manager in October 2013 and am responsible for the day to day running of the DC whilst ensuring continuous customer service improvements and supply chain efficiencies.

Ray Webb

Client Development Manager

I joined Hachette in 2010 having previously worked at both Macmillan and Penguin and have now been in the industry for over 30 years. My background is very much Customer services with a strong emphasis on Client relations. My long experience of distribution led to the publication of my book ‘the Book Distribution Handbook’ in the mid 1990’s, although I’d have to say the Industry has come a long way since then. My role is to work alongside our publishers and our senior management team helping our clients to translate their strategies into practice and to facilitate change.

James Linney

Finance Director Hachette UK Distribution

I joined Hachette in 2006 after qualifying as a Chartered Accountant in an accounts practice based in Reading. Due to the exciting and acquisitive nature of Hachette I have had a number of opportunities within the company and have been the Group Financial Controller and Director of Accounting Services within the Group Finance function. Becoming the Finance Director of Hachette UK Distribution in 2018 was another exciting opportunity with the changing business structure of building a new modern automated warehouse and implementing SAP for our sales order processes. Hachette has been a great company to work for and the people have been some of the friendliest and most passionate I have ever encountered.

Jon Swan

Head of Credit Services

I am a fellow of the Chartered Institute of Credit Management and regularly lecture at Credit forums across Europe. I head the Hachette Credit Services team. I have over 30 years’ experience in credit management and have held senior positions at several major companies in an international capacity as well as running my own credit management consultancy and training company.

Testimonials

The Customer Service team at Bookpoint bring more than just order processing to our business. They are hard-working, accurate and really care about the customers and the service they offer. They take care to understand our products and our business aims, taking opportunities to offer customers associated products to enhance their experience of shopping with us and generate extra sales for our company. The recent complex and time-consuming integration of the Rising Stars business into our systems was hugely challenging for the team but, as always, the process was made more manageable by the willingness of the customer service team to go the extra mile at every stage to ensure customer satisfaction. Their collaborative approach makes them a joy to work with! The Customer Service team at Bookpoint bring more than just order processing to our business. They are hard-working, accurate and really care about the customers and the service they offer. They take care to understand our products and our business aims, taking opportunities to offer customers associated products to enhance their experience of shopping with us and generate extra sales for our company. The recent complex and time-consuming integration of the Rising Stars business into our systems was hugely challenging for the team but, as always, the process was made more manageable by the willingness of the customer service team to go the extra mile at every stage to ensure customer satisfaction. Their collaborative approach makes them a joy to work with!

Janice Holdcroft

UK Sales and Development Director, Hodder Education Group

The beauty of the Bookpoint service is that the client can decide how much or how little involvement they have in the day-to-day operation of the business. It is no exaggeration to say that we have never been better informed about the operation of our business. There is no aspect of our relationship with Bookpoint where we are not kept fully informed at all times and their continuing programme of improvements mean that there are regular enhancements to the service they provide Without exception the Bookpoint staff at all levels are friendly, efficient, conscientious and helpful and the level of accuracy in processing substantial volumes of work is extremely high. We would have no hesitation in recommending Bookpoint’s services to any prospective customer. The key elements of our business being carried out both quickly and efficiently under Bookpoint’s roof.

Derek Wright

Director, Wordsworth Editions Ltd

Delivering our publications to our customers in an efficient and timely fashion has always been a key priority for our business and this has increasing importance in an ever changing market place. Our colleagues at Bookpoint help to satisfy our customer’s needs by providing both them and us with an excellent and reliable year round service.

Nick Perry

Head of UK Sales (Books), Taylor and Francis

Latest news

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JOBS / CAREERS

We are rapidly growing and expanding our service and distribution business, which means you can look forward to a secure and rewarding future in an increasingly successful company aiming to be the best in the business. At Bookpoint we truly believe our employees are key to this success by providing a first class service to our customers and clients.

WHY JOIN US?

We offer competitive salaries, rewards and benefits in addition to comprehensive induction, training and development programmes. This includes apprenticeships in our admin and operational departments.

Benefits Include:

- Holidays commencing at 25 days p.a. plus bank holidays

- Group Company Pension Plans, sick pay and life assurance schemes

- Variety of full-time working patterns
  - Offices work 9 a.m. – 5 p.m. Monday to Friday
  - Operations shift patterns, Monday to Friday 6 a.m.– 2 p.m., 8 a.m.- 4 p.m. and 10 a.m.– 6 p.m. and a nightshift Sunday – Thursday 10 p.m.- 6.a.m

- Free car parking/tea and coffee

- Full training and development – with opportunities to progress

- Hachette Rewards – offering discounted shopping or cash back from over 900 national retailers including high street brands, supermarkets, internet retailers and travel/hotel operators

- Generous staff discount on books we publish

- Childcare vouchers and cycle to work schemes

Social club and company events programme. Recent events include summer and Christmas parties, fish and chip day, quiz nights, annual employee awards ceremony, charity and sporting events and more…

COME AND JOIN US!

Customer Services Team Members

We are seeking Customer Service Team Members with proven experience of working within a Customer Service environment. You will have a professional telephone manner and be able to develop working relationships with customers and clients. In addition, you will need to be a competent user of Excel, Word and Outlook, be a self-motivated team player with excellent communication skills and be able to manage your workload to meet strict deadlines.

If this is you then we would like to hear from you.

Please either visit our website or forward your CV before Sunday 24th February 2019. We will notify all candidates of the outcome of their application

Office – We often have opportunities to join our Customer Services and Credit Services teams at entry where the standard working hours are 9am-5pm.

Warehouse – Opportunities are available in many different departments on various shift patterns. Previous experience and MHE (Manual Handling Equipment) licenses are not always necessary.

Can’t find the opportunity you were looking for!!!

Why don’t you visit our careers page at Hachette UK Distribution our state of the art distribution centre is located just a mile from our Bookpoint site. https://www.hachetteukdistribution.co.uk/

Interested? Send us your CV or completed Application Form stating the role you wish to apply for to hukd.resourcing@hachette.co.uk

Contact Us

Bookpoint Ltd

130 Park Drive
Milton Park
Abingdon
Oxon
OX14 4SE

Telephone:

+44 (0)1235 400 400

Customer Services Telephone Numbers:

Customer Services Telephone Numbers:
UK trade: +44 (0)1235 400 580
Export Trade: +44 (0)1235 827 828
Primary Education: +44 (0)1235 400 555
Secondary Education: +44 (0)1235 827 720
Mail Order: +44 (0)1235 827 702

Credit Services:

Tel + 44 (0) 1235 400 571

Bookpoint Returns

Unit T1
200 Milton Park
Milton
ABINGDON
OX14 4TA

By Road:

M40 Travelling South - Exit at JUNCTION 9
(A34 Southbound)
Head southbound on A34 towards Newbury for Approx. 23 miles. Ignore Abingdon North and South Exits.
Take the Didcot/Milton Interchange exit off the A34 and drive in the left-hand lane off the slip road. This road will lead you straight into Milton Park, which is very clearly signposted.

M40 Travelling North - Exit at JUNCTION 8
Head on A40 for 5 miles and then turn off onto A4142 south for 4 miles.
Take the A34 southbound (as detailed above).

M4 - Exit at JUNCTION 13
(A34 Northbound)
Head northbound on A34 to Oxford for approx.10 miles. Didcot Power Station (with three giant cooling towers) will be ahead on your right-hand side.
Take the Didcot/Milton Interchange exit off the A34 and follow signs for Milton Park Estate (third exit off roundabout).

At Milton Park Trading Estate

Travel past the Information Centre (on the left next to a large lay-by) and straight over the first two roundabouts. You will now be on a straight road and 130 Park Drive is a short distance on your left. Please stop at the gate and make yourself known to security.

Link:

Google Maps

By Rail

If travelling by train you will need to go to Didcot Parkway station. Didcot Parkway's railway station is easily accessed using Milton Park's free shuttle bus and provides frequent and fast rail connections to many destinations, including direct services to:
London Paddington - 42 minutes
Oxford - 12 minutes
Reading - 13 minutes
Bristol - 43 minutes

Shuttle Bus

A dedicated shuttle bus runs between Milton Park and Didcot Parkway train station at peak hours. There is a £2 charge for a single trip and a £3 for a return.
A number of local bus services run throughout the Park and information of these services can be found at: www.thames-travel.co.uk There is also a taxi rank outside the station entrance. Bookpoint is located approximately 2 miles from Didcot Station