March 9, 2016

Customer Services

We pride ourselves on the commitment and dedication of our Customer Service teams who will provide first class support to you and your customers. With dedicated teams and contacts for our publishers we build lasting relationships built on trust and understanding.

Our service features include:

  • A personable service including dedicated teams and contacts for our publishers
  • Ownership of all enquiries to ensure the best possible delivery experience
  • Specialist trade, mail order, export and educational teams
  • Order processing and management
  • Claim resolution
  • Credit processing
  • Express order management
  • Hotline ordering
  • Title and customer file maintenance
  • Special deals and promotional ordering maintenance
  • Agreed service level agreements